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Established
When Death Occurs
Gentle Guidance in the Moments That Matter Most
The passing of a loved one can leave you feeling uncertain about what to do next. At Affinity Funerals, we’re here to offer calm, clear guidance — day or night. Our experienced funeral directors, Tom and Birgitt Turner will support you through every step of the way with compassion and respect.
What to Do First
If your loved one passes away at home
• Contact your doctor (or the doctor on call) to issue a medical certificate of cause of death.• Once the certificate is issued, call us on (02) 9676 0707 — we can then bring your loved one into our care.
If the death occurs in a hospital or aged care facility
• The staff will notify the doctor and handle initial formalities.• You can contact Affinity Funerals directly at any time; we will liaise with the facility and arrange everything on your behalf.
If the death is sudden or unexpected
• The police and coroner may need to be involved.• Once the coroner releases your loved one, we’ll coordinate all arrangements and guide you through the next steps with sensitivity.
We’re Here When You Need Us
Whether you need immediate assistance or simply want to talk through your options, our family is available 24 hours a day. We’ll explain what happens next and handle the details so you can focus on what matters most — your loved ones.
Our Commitment
- Dignified care at all times
- Personal support from our family to yours
- Prompt, respectful service 24/7
